Returns & Refunds

What is your return policy?

We want you and your pet to love your Pawdega purchase. If you're not completely satisfied, you may request a return within 30 days of receiving your order.

What items can be returned?

Products must be unused, in their original packaging, and in the same condition they were received.

How do I request a return?

Please contact our customer support team with your order number and the reason for your return. We'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your returned item, approved refunds will be processed to your original payment method within 5-10 business days.

Who pays for return shipping?

If the product is damaged, defective, or we sent the wrong item, we'll cover the return shipping costs. For change-of-mind returns, the customer is responsible for return shipping.

What if my order arrives damaged?

Please contact us within 48 hours of delivery and include photos of the damaged item. We'll resolve the issue as quickly as possible.